HOW TO ORDER
Orders can be placed on our website at www.jacklovescharlie.com. For personalized help in placing a custom order, please contact hello@jacklovescharlie.com
Jack Loves Charlie is also offered exclusively online at www.mdsstripes.com
YOUR ORDER
Most pieces are made to order. You can expect your order to arrive within 4-6 weeks from the original date ordered. We will send you a shipping confirmation once your item has shipped.
SHIPPING
We currently ship to 48 States, we do not ship to Hawaii and Alaska at this time. When your order is ready to ship, all items will be shipped by UPS, a signature may be required at the time of delivery.
There is no charge for shipping.
SALES TAX INFO
Sales Tax is charged only in California where the Jack Loves Charlie offices are located. Sales Tax in California is determined by zip code and price and can range from 7.5% to 10%.
Any sale being shipped to outside of California will not be charged Sales Tax.
RETURN POLICY
All jewelry sales are final.
Size exchanges will be honored on rings only within 14 days of receiving your ring. You must request an exchange authorization before sending your item back. Please contact hello@jacklovescharlie.com to request an exchange authorization.
HANDMADE
Each piece is Handmade and most items are made to order. Because we do not use machines, each piece is unique, and no two items will ever be exactly the same. Slight imperfections in each piece should expected. We feel it is part of the charm in owning something that is handmade.
CARING FOR YOUR JEWELRY
Each piece is made from natural elements. We suggest
- Keeping your jewelry away from chlorine and all cleaning products
- Putting your jewelry on after cosmetics, hair products, perfumes and lotions. These products often contain chemicals that can harm jewelry
- Storing your pieces in a soft bag or a fabric lined jewelry box away from other metals to lessen the risk of scratching
- Using a damp, soft cloth to gently clean your pieces but strongly suggest taking your jewelry in to a reputable jeweler for professional cleaning
WHOLESALE
If you think the Jack Loves Charlie collection is right for your store, please contact wholesale@jacklovescharlie.com Include your store name, address, web address and a brief description of your store and we will be in touch.
PRESS
For all press inquires contact press@jacklovescharlie.com